Map stages, tasks, and sentiment fast.
Create a professional user journey diagram with actors, sections, and 1–5 satisfaction scores. AI builds a clear map you can edit, preview, and export.
Why this user journey tool
Faster mapping, clearer insights, and export-ready results.
AI journey draft
Describe your flow and get sections, tasks, actors, and initial satisfaction scores automatically.
Actor assignments
Assign one or more actors to each task and see a clean legend for clarity.
Satisfaction scoring
Capture 1–5 satisfaction per task with visible labels to spot pain points fast.
Ordered sections
Keep stages in your defined order and group tasks neatly within each section.
Readable by default
Adjust font size and enable zoom/pan for presentations and workshops.
Easy exporting
Download PNG/SVG, share a link, or embed the map where your team works.
Bring your data
Type or paste
Enter sections, tasks, actors, and 1–5 scores directly into the editor.
Paste spreadsheet
Copy rows from Sheets or Excel to populate sections and tasks quickly.
Use AI prompt
Describe the journey and let AI draft sections, tasks, actors, and scores.
Start from sample
Load a prefilled example to see structure and then make it yours.
Share and export
Download images
Export high-quality PNG or crisp SVG for slides, docs, and reports.
Share a link
Create a shareable link to get quick feedback without sending files.
Embed online
Copy an embed to place your journey map on websites or wikis.
About this tool
This AI-powered user journey map maker helps you chart stages, tasks, actors, and satisfaction scores in minutes. It’s built for clarity and speed. Edit in plain language. Preview instantly. Share anywhere. Start free and grow when you need more.
- ✓Focus on actors, stages, and 1–5 scores
- ✓Instant AI draft you can refine
- ✓Readable fonts and zoom/pan controls
- ✓PNG/SVG export, links, and embed
- ✓Free to start; upgrade when needed
Quick facts
How it works
From idea to journey map in minutes.
Generate with AI
Tell the assistant your audience, stages, tasks, and what “good vs. bad” looks like.
Example: Customer, Website, Support across Browsing and Checkout with 1–5 scores.
Define actors
Name the people or systems involved; reuse them across tasks.
Example: Customer, Website, Support.
Add sections and tasks
Create sections in sequence and list tasks with 1–5 satisfaction scores and assigned actors.
Example: Browsing → Visit homepage (4, Customer), Search products (3, Customer/Website).
Preview and export
Review the live diagram, adjust font size or zoom, then download, share, or embed.
Export SVG for slides; share a link with stakeholders.
Use cases
Built for teams that map experiences end to end.
Onboarding and feature adoption
Visualize first-run experiences, tutorials, and empty states; highlight frustration and moments of delight for prioritization.
Browsing to checkout
Track product discovery, cart, support contact, and payment to reduce drop-offs and improve conversions.
Ticket resolution journey
Map triage, handoffs, and resolution quality to improve CSAT and shorten time to solve.
Campaign response flow
Follow awareness, clickthrough, landing, and follow-up to align content with user intent.
Why switch
AI streamlines mapping and removes busywork.
Traditional journey mapping
- ✗Start from a blank page and guess the structure
- ✗Manual actor-task mapping gets messy fast
- ✗Inconsistent satisfaction scoring and labeling
- ✗Hard to keep sections ordered and readable
- ✗Exporting for slides is time-consuming
AI-assisted journey mapping
- ✓Instant draft with sections, tasks, actors, and 1–5 scores
- ✓Clear actor legend and consistent labels by default
- ✓Preserves your stage order for accurate storytelling
- ✓Readable fonts, zoom/pan, and accessible colors
- ✓One-click PNG/SVG, easy link sharing and embed
FAQs
What is a customer journey map?
It’s a visual diagram of stages, tasks, actors, and how users feel at each step. This tool focuses on clarity: ordered sections, assigned actors, and 1–5 satisfaction scores so teams can spot friction and opportunities quickly.
Is this a customer journey map maker free to use?
Yes. You can create, customize, and export journey maps for free. No sign-up is required to get started, and you can upgrade later if you need more storage or advanced features.
How does the AI user journey map generator work?
Describe your audience, stages, and tasks. The AI proposes sections, assigns actors, and sets initial 1–5 satisfaction scores you can edit. You keep full control—accept, refine, or remove any suggestion.
Can I add multiple actors to a single task?
Yes. Assign one or more actors per task. The legend keeps roles clear so readers can see who owns or influences each step.
What does the 1–5 satisfaction score represent?
It’s a simple ordinal scale for perceived user satisfaction or effort at each task. Use it to highlight pain points (lower scores) and wins (higher scores); you can revise scores anytime as research evolves.
Inclusive by design
- ✓High-contrast color palettes for readability
- ✓Configurable font size for low-vision users
- ✓Clear labels and legends for screen reader context
- ✓Keyboard-friendly navigation for essential actions
- ✓Zoom and pan to accommodate different viewing needs
Your data, your control
- •Charts stay private until you share a link or embed
- •You can delete charts and revoke links anytime
- •Most editing happens in your browser for speed and control
- •Exports are yours to download and store where you choose
- •We don’t sell your data and sharing is always optional
Build your journey now
Free, online, and AI-powered. No sign-up required.