User Journey Chart
User Journey Configuration
Journey Information
Actors
Define the actors (people or systems) involved in the user journey. Each actor can participate in multiple tasks.
Actors
Sections and Tasks
Organize the user journey into sections, each containing tasks with satisfaction scores (1-5) and associated actors.
Sections and Tasks
Tasks
Select one or more actors for this task
Select one or more actors for this task
Tasks
Select one or more actors for this task
Select one or more actors for this task
Select one or more actors for this task
Display Settings
Free Online User Journey Chart Maker
What is a User Journey Chart?
A user journey chart maps the steps a person takes to complete a goal — from first contact through every touchpoint to the final outcome — alongside their satisfaction at each stage. It visualizes the full experience across actors (users, systems, support teams) and sections (discovery, onboarding, checkout), making hidden pain points visible at a glance. Teams use it to align on where the experience breaks down and where to focus improvement efforts. Use our free online user journey chart maker to build and share these maps in seconds with AI.
Key Features
Multi-actor support
Assign each task to one or more actors — customers, websites, support agents — to show who owns what at every step.
Satisfaction score tracking
Rate each task on a 1–5 scale to surface emotional highs and lows across the journey at a glance.
Sectioned stages
Group tasks into named phases like Browsing, Onboarding, or Checkout to structure the journey chronologically.
AI-powered generation
Describe your scenario in plain text and the AI builds a complete journey diagram with actors, tasks, and scores instantly.
Instant browser preview
See your diagram update in real time as you add actors, sections, and tasks — no installs or accounts required.
Shareable output
Download as PNG or SVG, get a shareable link, or embed the chart directly into docs, decks, or websites.
Best For
When to Use
- When you need to show how a user moves through a multi-step process end to end
- When you want to compare satisfaction levels across different journey stages
- When multiple actors (user, system, team) are involved in completing a task
- When preparing UX research findings for a product or design review
- When redesigning a service and need to map the current versus ideal state
- When onboarding a team to a customer experience workflow
Common Mistakes
- !Cramming too many tasks into a single section, making the diagram hard to read
- !Assigning every task to every actor instead of the specific owner
- !Skipping satisfaction scores, which removes the emotional insight the chart provides
- !Using vague task names like 'interaction' instead of specific actions like 'clicks Add to Cart'
- !Mapping an ideal journey instead of the real one users actually experience
- !Leaving sections unnamed, so the chronological flow loses meaning for viewers
Related Tools
Create similar charts with these tools
AI User Journey Diagram Generator (Free, 2025)
Create clear user journey diagrams fast with AI. Free, online user journey diagram generator with actors, sections, scores, zoom, and export. Customize and share in minutes.
Best Customer Journey Map Maker Free (2025)
Create a clear customer journey map in minutes. Free, AI-powered maker with actors, stages, 1–5 satisfaction, and exports. Try our customer journey map maker free online.