| [Supplier: Sales / Marketing — provides customer requirements (editable)] | [Input: Customer requirements / CTQs (editable)] | [Process Step 1: Define — Project charter, scope, CTQs, stakeholders (editable)] | [Output: Improved process performance metrics (lower defect rate, cycle time) (editable)] | [Customer: End users / Consumers — receive final product or service (editable)] |
| [Supplier: Procurement / Vendors — supplies materials and components (editable)] | [Input: Raw materials / components (editable)] | [Process Step 2: Measure — Map process, collect baseline data, identify key metrics (editable)] | [Output: Updated SOPs and control plans (editable)] | [Customer: Sales / Account Management — requires reliable delivery and quality (editable)] |
| [Supplier: Operations / Production — provides current process input and capacity (editable)] | [Input: Process documentation / SOPs (editable)] | [Process Step 3: Analyze — Root cause analysis, Pareto, hypothesis testing (editable)] | [Output: Root cause analysis documentation and corrective actions (editable)] | [Customer: Executive Leadership — needs metric-driven results and ROI (editable)] |
| [Supplier: IT / Data Team — provides system data and reporting tools (editable)] | [Input: Historical performance data / defect logs (editable)] | [Process Step 4: Improve — Design and pilot solutions, implement improvements (editable)] | [Output: Pilot results and validated solution package (editable)] | [Customer: Regulatory / Compliance Bodies — require documented adherence (editable)] |
| [Supplier: Voice of Customer (VOC) / Customer Feedback — source of requirements and complaints (editable)] | [Input: Equipment & tooling specifications (editable)] | [Process Step 5: Validate — Verify results vs CTQs, confirm improvement stability (editable)] | [Output: Stakeholder reports and project closure summary (editable)] | |
| [Input: Regulatory / compliance requirements (editable)] | [Process Step 6: Control — Standardize changes, control plan, monitoring & handoff (editable)] | | |