SIPOC Diagram

SIPOC Content

Suppliers

Inputs

Process

Outputs

Customers

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Templates

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Suppliers	Inputs	Process	Outputs	Customers
Voice of the Customer (VOC) / End users	Customer requirements / specifications	Process Owner: [Enter name and role]	Finished product or completed service meeting customer specifications	External end customer / client
Internal stakeholders (Operations, Quality, Sales)	Raw materials / components	Key Metrics (placeholders): [CT = Cycle Time, DPU = Defects per Unit, FTY = First Time Yield, Sigma, Lead Time, On-Time Delivery %]	Quality inspection records, test reports	Internal customers (Sales, Customer Support, Distribution)
Material suppliers / Vendors	Process data (cycle times, defect counts, throughput)	High-level step 1: Receive & validate customer order/requirement	Delivery documentation (packing list, shipping notice, invoice)	Distribution partners / retailers
IT / Data providers (ERP, MES, BI)	Work instructions, SOPs, drawings	High-level step 2: Plan & allocate resources (materials, equipment, personnel)	Updated process maps, SOPs, and control plans	Regulatory & certification authorities
Regulatory / Compliance bodies	Equipment, tooling & software	High-level step 3: Execute core process (manufacture/assemble/provide service)	Improvement actions, root cause analysis reports, and lessons learned	Service & maintenance teams
Maintenance & Facilities	Customer complaints, returns, and feedback	High-level step 4: Inspect, test & perform quality verification	Performance metrics & dashboards for ongoing monitoring
		High-level step 5: Package, document & release product/service
		High-level step 6: Deliver to customer & capture feedback
		High-level step 7: Record data, review performance, and implement controls
		DMAIC context note: Use this SIPOC to define scope in Define, collect Inputs/Data in Measure, identify root causes in Analyze, design Improvements in Improve, and maintain Controls in Control.

DMAIC SIPOC Template: Define scope and align fast

This template visualizes Suppliers, Inputs, Process, Outputs, and Customers to clarify boundaries, expectations, and data for your DMAIC project.

Suppliers	Inputs	Process	Outputs	Customers
[Supplier: Sales / Marketing — provides customer requirements (editable)]	[Input: Customer requirements / CTQs (editable)]	[Process Step 1: Define — Project charter, scope, CTQs, stakeholders (editable)]	[Output: Improved process performance metrics (lower defect rate, cycle time) (editable)]	[Customer: End users / Consumers — receive final product or service (editable)]
[Supplier: Procurement / Vendors — supplies materials and components (editable)]	[Input: Raw materials / components (editable)]	[Process Step 2: Measure — Map process, collect baseline data, identify key metrics (editable)]	[Output: Updated SOPs and control plans (editable)]	[Customer: Sales / Account Management — requires reliable delivery and quality (editable)]
[Supplier: Operations / Production — provides current process input and capacity (editable)]	[Input: Process documentation / SOPs (editable)]	[Process Step 3: Analyze — Root cause analysis, Pareto, hypothesis testing (editable)]	[Output: Root cause analysis documentation and corrective actions (editable)]	[Customer: Executive Leadership — needs metric-driven results and ROI (editable)]
[Supplier: IT / Data Team — provides system data and reporting tools (editable)]	[Input: Historical performance data / defect logs (editable)]	[Process Step 4: Improve — Design and pilot solutions, implement improvements (editable)]	[Output: Pilot results and validated solution package (editable)]	[Customer: Regulatory / Compliance Bodies — require documented adherence (editable)]
[Supplier: Voice of Customer (VOC) / Customer Feedback — source of requirements and complaints (editable)]	[Input: Equipment & tooling specifications (editable)]	[Process Step 5: Validate — Verify results vs CTQs, confirm improvement stability (editable)]	[Output: Stakeholder reports and project closure summary (editable)]
	[Input: Regulatory / compliance requirements (editable)]	[Process Step 6: Control — Standardize changes, control plan, monitoring & handoff (editable)]

Six Sigma SIPOC Template: Map Your Process End to End

Visualizes suppliers, inputs, process steps, outputs, and customers in one clear diagram.

Suppliers	Inputs	Process	Outputs	Customers
Patient / Patient's family or caregiver	Patient identification (photo ID, demographic data)	Patient arrival and check-in at registration desk	Registered patient record in EHR with demographics	Admitted patient
Referring primary care provider (PCP) or specialist	Referral form or reason for visit / chief complaint	Verify identity, demographics, and insurance coverage	Admission order and documented care plan	Patient's family or caregiver
Emergency Medical Services (EMS) / ambulance	Insurance and authorization information	Perform triage: record vitals and acuity level	Assigned bed/room and unit placement	Inpatient clinical care team (nurses, physicians)
Laboratory and diagnostic imaging providers	Clinical history and medication list	Collect clinical history, medication reconciliation	Initial nursing and physician assessment notes	Admitting unit/bed management
Health information exchange / previous hospitals	Pre-admission test results (lab, imaging) if available	Obtain informed consent and complete required forms	Medication reconciliation and allergy list recorded	Billing and revenue cycle department
Insurance company / payer	Completed consent forms or advance directives	Assign patient to appropriate care area / bed	Billing account and insurance authorization initiated	Referring provider (PCP / specialist)
Community referral agencies (e.g., nursing homes)	Vital signs and triage notes	Initial nursing and physician assessment; place orders	Patient identification wristband and labels	Insurance payer for authorization and claims
	Allergies and alert status (e.g., fall risk)	Create electronic health record (EHR) admission note and care plan	Scheduled tests or consults (labs, imaging, specialists)
		Notify admitting unit and complete admission authorizations

Healthcare SIPOC Template — Clarify Admissions in Minutes

Visualizes the end-to-end inpatient admission workflow from suppliers and inputs through core process steps to outputs and customers.

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