Map Every User Touchpoint
Visualize the complete customer journey in minutes
Turn complex user flows into clear, actionable user experience maps. Spot friction, celebrate wins, and align your team around what customers actually go through.
Built for Serious UX Work
Every feature your team needs to map, analyze, and communicate the user experience
Multi-Actor Support
Define every person and system involved — customer, website, support team — and assign them to specific tasks across the journey.
Satisfaction Score Tracking
Attach a satisfaction score (1-5) to each task so friction points and delight moments are instantly visible in the diagram.
Flexible Stage Sections
Organize the journey into named phases like Browsing, Checkout, and Post-Purchase to match your exact research structure.
AI-Powered Generation
Describe a customer scenario in plain language and the AI builds a complete journey map with stages, tasks, and actors in seconds.
Zoom and Pan Navigation
Enable zoom and pan to explore large, multi-stage journey maps without losing clarity or context.
Instant Visual Preview
Every edit — new actor, task rename, score change — updates the diagram in real time so you always see the live result.
Add Your Journey Data Your Way
Type It In
Define actors, sections, and tasks directly in the config panel with instant diagram updates.
Describe with AI
Tell the AI your scenario and it will generate a fully structured journey map ready to customize.
Upload Research Data
Import CSV or spreadsheet data from user interviews and usability tests to populate your map (Pro).
Start from a Template
Pick a pre-built journey template for common flows like onboarding, checkout, or support requests.
Share Journey Maps Anywhere
Download as Image
Export your user experience map as a high-resolution PNG or SVG for decks, docs, and reports.
Share via Link
Get a shareable link and send your journey map directly to stakeholders or research participants.
Embed on Your Site
Add a live, interactive journey map to your product documentation or internal wiki with one embed code.
Present in Slides
Drop your exported map straight into Figma, Notion, PowerPoint, or Google Slides.
About the User Experience Map Maker
MakeCharts built this User Experience Map Maker for UX researchers, product managers, and CX teams who need clear, shareable journey diagrams fast. Define actors, map tasks across stages, and surface satisfaction data — all in one visual tool. No diagramming software required. No workshop needed.
- ✓Free online user journey map tool — no license or sign-up required
- ✓Supports multi-actor journeys with per-task satisfaction scores
- ✓AI generation turns a plain-language scenario into a full diagram
- ✓Export as PNG or SVG, share via link, or embed anywhere
- ✓Part of MakeCharts — 30+ chart and diagram types in one platform
Journey Mapping That Moves Fast
Create a User Experience Map in 3 Steps
No UX tools license or design experience needed
Define Your Actors and Stages
Name the people and systems involved in the journey, then create sections that represent each phase of the experience.
Actors: Customer, Website, Support — Stages: Discovery, Onboarding, Retention
Add Tasks and Satisfaction Scores
List what happens in each stage, assign actors to each task, and rate satisfaction from 1 to 5 to surface friction.
Task: 'Complete payment' — Actor: Customer + Website — Score: 2 (pain point flagged)
Export and Share with Your Team
Download your finished user experience map as a high-quality image or share it via link for instant team feedback.
PNG export for Confluence, shareable link for Slack, embed code for internal docs
Who Uses User Experience Maps
From product teams to CX consultants — journey mapping drives better decisions
Align Product Roadmaps to Real User Needs
Map the full product experience to identify where users drop off, struggle, or succeed — and prioritize fixes with evidence.
Reduce Churn by Fixing Hidden Friction
Visualize every support and service interaction to find the moments that cost you customers and fix them before they escalate.
Optimize the Path from Awareness to Purchase
Map the full acquisition funnel as a journey to align campaigns with what prospects actually experience at each touchpoint.
Deliver Clearer Client Recommendations
Turn raw interview and survey data into polished journey maps that communicate insights visually and build stakeholder buy-in fast.
AI Journey Mapping vs. Traditional Methods
See why teams are switching from spreadsheets and sticky notes
Traditional Journey Mapping
- ✗Hours spent in workshop facilitation before a diagram exists
- ✗Sticky notes and whiteboards that don't transfer to documents
- ✗Visio or Miro licenses required for digital versions
- ✗Manual updates every time research findings change
- ✗Hard to share with stakeholders outside the room
- ✗Satisfaction data lives separately from the visual map
MakeCharts User Experience Map Maker
- ✓Describe your scenario and get a complete map in seconds
- ✓Fully digital and shareable from the moment you start
- ✓Free to use — no software license required
- ✓Live edits update the diagram instantly as research evolves
- ✓Shareable links and embeds for any platform or tool
- ✓Satisfaction scores are built directly into each task on the map
Frequently Asked Questions
What is a user experience map?
A user experience map (also called a user journey map) is a visual diagram that shows the steps a person takes when interacting with a product, service, or system. It captures the actors involved, the tasks performed at each stage, and satisfaction scores that reveal pain points and positive moments. User experience maps help teams build empathy and make evidence-based design decisions.
How do I use the User Experience Map Maker?
Open the tool, then use the config panel to add actors (such as 'Customer' or 'Support') and create stage sections (such as 'Browsing' or 'Checkout'). Within each section, add tasks, assign actors, and rate satisfaction from 1 to 5. The diagram updates live as you work. When finished, download or share your map.
Can I create a user journey map with AI?
Yes. Describe your user scenario in plain language — for example, 'a first-time customer buying software online' — and the AI will generate a structured journey map complete with stages, tasks, actors, and satisfaction scores. You can then edit any part of the generated map to match your real research data.
What is the difference between a user journey map and a user experience map?
The terms are often used interchangeably. Both refer to a visualization of the steps and interactions a person has with a product or service over time. 'User experience map' tends to emphasize the full emotional and functional experience, while 'user journey map' focuses on the sequence of steps. This tool supports both framings through its stage, task, and satisfaction score structure.
How many actors can I add to a journey map?
You can add as many actors as your journey requires — customers, website systems, support agents, third-party services, and more. Each actor can be assigned to one or multiple tasks across any section, letting you show exactly who is responsible for each touchpoint in the user experience.
Built for Every Team
- ✓No UX design background required — plain-language controls throughout
- ✓Works entirely in the browser — nothing to install or configure
- ✓Accessible on desktop, tablet, and mobile devices
- ✓Available in 12+ languages for global research teams
- ✓Free tier includes full journey mapping functionality with no time limit
- ✓Suitable for solo researchers, small teams, and enterprise UX practices
Your Research Data, Your Control
- •Journey maps and research data you create are yours — we do not use them to train models
- •No account required to create and download a journey map
- •You choose what to share — nothing is published without your action
- •Download or delete your saved charts and data at any time
- •We do not sell your data to third parties
Start Mapping the User Experience Now
Free, instant, and no sign-up required